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Privacy Policy
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Privacy policy
Travel Hub understands and respect the importance of your privacy. In this privacy policy, we explain how we collect data about you and your use of this website, how we use that data, who that data may be sent to, and how you can amend data you have submitted to us.
When and how do we collect data about you?
We ask you for personal information in a variety of circumstances:
* when you make a reservation or purchase something from our website or through our customer service team - by email, letter, fax, or on the phone;
* when you register with us, subscribe to our newsletter, enter competitions or register for promotions; or
* when you take part in surveys or provide us with feedback.
To make us work even better for you, we also use 'cookies' to collect information about your use of the website. Cookies are a feature of web browser software that allows web servers to temporarily store information within your browser, which in turn allows us to recognise the computer used to access our website. Most browsers automatically accept cookies but you can delete existing cookies from your browser. You can also edit your browser options to choose not to receive cookies in future. For further information on cookies, we recommend you visit www.allaboutcookies.org
How do we use your data?
We may use your data for the following principal purposes:
* to provide you with the highest possible level of service (such as a special meals request) and to help you to get the best out of our website;
* to fulfil the bookings and purchases you have made through our website, and any other requests we receive from you;
* to contact you about changes to your itinerary eg. flight schedule changes, delays etc, or to send you useful information about your trip;
* to notify you about our products and services, special offers and promotions and any other marketing materials which we think may interest you. While this may include material about third party products from time to time, those third parties will not contact you directly (unless you subsequently ask them to!);
* for other administrative purposes and for internal analysis; and
* to occasionally participate as part of a survey or to get feedback
Normally we will contact you by email but we may occasionally contact you by mail, phone, fax or sms (mobile phone text messages).
Data Protection Policy
To ensure that your holiday runs smoothly we and you need to use information such as your name and address, special needs, dietary requirement, etc. We will apply appropriate security measures to protect this data. However, we must pass it to suppliers of your travel arrangements, including airlines, hotels and transport companies. We may also supply it to security or credit checking companies and to public authorities such as customs and immigration. If your holiday is outside the European Economic Area (EEA) controls on data protection in your destination may not be as strict as in the UK. We will only pass data including sensitive information regarding disabilities or dietary and religious requirements to people responsible for your travel arrangements. If we cannot pass this information to the relevant suppliers in the EEA or elsewhere, we cannot provide your booking. When you make this booking you consent to this information being passed to all relevant persons. Information held by your Travel Agent is subject to that company's own data protection policy. We can supply a copy of your information held by us; there is a reasonable charge for providing this. We may use this information to contact you with details of our other products and services.IN NO EVENT WILL WE EVER RELEASE YOUR CREDIT/DEBIT CARD OR PAYMENT INFORMATION, except as necessary to receive payment.
Data Protection Policy
To ensure that your holiday runs smoothly we and you need to use information such as your name and address, special needs, dietary requirement, etc. We will apply appropriate security measures to protect this data. However, we must pass it to suppliers of your travel arrangements, including airlines, hotels and transport companies. We may also supply it to security or credit checking companies and to public authorities such as customs and immigration. If your holiday is outside the European Economic Area (EEA) controls on data protection in your destination may not be as strict as in the UK. We will only pass data including sensitive information regarding disabilities or dietary and religious requirements to people responsible for your travel arrangements. If we cannot pass this information to the relevant suppliers in the EEA or elsewhere, we cannot provide your booking. When you make this booking you consent to this information being passed to all relevant persons. Information held by your Travel Agent is subject to that company's own data protection policy. We can supply a copy of your information held by us; there is a reasonable charge for providing this. We may use this information to contact you with details of our other products and services.IN NO EVENT WILL WE EVER RELEASE YOUR CREDIT/DEBIT CARD OR PAYMENT INFORMATION, except as necessary to receive payment.
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